Case Management at Leeway
At Leeway, we are dedicated to helping individuals living with HIV/AIDS revive, reclaim, and renew their lives. A vital part of this mission is our Case Management Department, which serves as a bridge between our residents and supportive housing tenants, and the agencies and programs that meet their psychosocial and practical needs. Beyond fulfilling immediate needs, our caseworkers empower residents and alumni to become influential advocates for HIV/AIDS policies and practices. This personal touch plays a crucial role in enhancing life skills and improving overall quality of life for those we serve.
Here’s how our Case Management team supports our community:
Comprehensive Advocacy and Medical Navigation
Our specialized HIV case managers work at the intersection of healthcare and social services. We focus on removing the barriers that prevent individuals from achieving viral suppression and maintaining a high quality of life.
1. Assistance with Entitlements & Financial Stability
The world of benefits is complex and often overwhelming. We provide one-on-one guidance to ensure our clients receive every resource they are entitled to, including:
Social Security Advocacy: Expert help applying for SSI (Supplemental Security Income) and SSDI (Social Security Disability Insurance).
Healthcare Coverage: Assistance with Medicaid (Husky Health) redeterminations and navigating Medicare.
Community Transitions: We educate and connect residents to community-based entitlements before discharge to ensure a "warm handoff" and zero gap in support.
2. Evidence-Based Life Skills & Group Programs
Growth happens in a community. Our certified caseworkers, in partnership with our Therapeutic Recreation team, lead experiential groups designed to foster resilience and self-sufficiency:
Life Skills Development: Practical training in budgeting, professional communication, and daily self-care.
Addiction & Relapse Prevention: Empowering residents with the clinical tools to maintain recovery and manage co-occurring disorders.
Grief and Loss Support: A safe, facilitated space to process the emotional complexities of chronic illness.
Community Resource Education: Training residents to identify and utilize local New Haven resources independently.
Why Case Management is Essential for HIV Care
Case management is the "glue" that holds a care plan together. By addressing the Social Determinants of Health—such as housing, food security, and financial literacy—we allow our clinical teams to focus on medical recovery.
Our Goal: To maximize the dignity of every individual and empower our residents to become their own best advocates for HIV/AIDS policy and personal wellness
Frequently Asked Questions
What is HIV Medical Case Management?
Medical case management involves coordinating a client's healthcare services to ensure they remain in care, adhere to their Antiretroviral Therapy (ART), and achieve better health outcomes, such as a suppressed viral load.
How do I find an HIV case manager in New Haven?
Leeway provides comprehensive case management for all residents in our Skilled Nursing, Residential Care, and Supportive Housing programs. Contact our intake team at (203) 865-0068 to learn how our services can support your journey.
Can a case manager help me get SSDI for HIV?
Yes. A core function of Leeway’s Case Management team is helping clients navigate the application and redetermination process for disability benefits (SSI/SSDI) and Medicaid.